HugTone Terms of Service

Last updated: June 1, 2026

These are the terms of using HugTone. Plain English, no legalese traps.

1. What HugTone Is

HugTone is a compatibility-based social app that uses AI to analyze personality, values, and physical type preferences, then alerts users via audio tones when a compatible person is physically nearby. The goal is to facilitate real-world, organic encounters between compatible people.

2. Eligibility

To use HugTone, you must:

• Be at least 18 years old
• Provide a valid phone number for verification
• Not have been previously banned from HugTone
• Agree to these terms

3. Your Account

• You may only have one account. Creating multiple accounts will result in a permanent ban.
• You are responsible for everything that happens under your account.
• You must provide truthful information during onboarding and profile setup. Deliberately misrepresenting your identity, appearance, age, or other profile information may result in account suspension or termination.
• Identity verification via government ID is required. Attempting to verify with a fraudulent or altered document will result in a permanent ban.

4. What You Pay

HugTone has no subscription. You pay only for what you use. All prices are in US dollars. Every purchase is a one-time charge. There is no subscription and nothing renews automatically.

| Product | Price | What you get | When you get it | | --- | --- | --- | --- | | Onboarding | $1.99 | Your conversation with Rhiannon and the resonance profile it produces | Immediately after payment | | Re-analyze your look | $0.99 | One fresh analysis of your private photos | As soon as the analysis finishes, usually within a minute | | Re-analyze your type | $0.99 | One fresh analysis of your type-preference photos | As soon as the analysis finishes, usually within a minute | | Profile reset | $4.99 | Your existing profile is cleared so you can redo onboarding | Immediately after payment | | Ping credit | $5.00 | One credit, used to send a message request | Added to your balance immediately after payment | | Soul Link credit | $50.00 | One credit, used to unlock your Soul Link connection | Added to your balance immediately after payment |

Where each is sold. Onboarding, both re-analyses, and the profile reset can be bought on hugtone.com or in the app. Ping and Soul Link credits are sold only in the iPhone and Android apps. A credit bought in an app can be spent anywhere, including on hugtone.com.

Buying a Ping or Soul Link credit charges your card at checkout and puts a credit in your HugTone balance. Spending that credit places it on hold: it is consumed only if the other person accepts or reciprocates. If they decline, or do not respond within 30 days, the credit returns to your HugTone balance so you can use it on someone else. Returning a credit to your balance is not a refund of the money you paid; refunds are covered below.

Refunds

Our full refund policy, including how to request one and how long it takes, is published at [hugtone.com/refunds](https://hugtone.com/refunds). In summary:

• Purchases made in the iPhone or Android app are handled by Apple or Google. Request a refund through that store; their policy governs the outcome.
• Purchases made on hugtone.com are processed by Stripe. Email hugtonesupport@gmail.com with the email address on your account and what you bought. We review requests within 5 business days and reply by email. Where a refund is due, it is returned to the original card and typically appears within 5 to 10 business days, depending on your bank.
• We will refund a website purchase in full if the service you paid for was not delivered, or if you request it within 14 days and have not yet used what you bought. An onboarding fee is considered used once the conversation with Rhiannon has begun. A re-analysis or profile reset is considered used once it has run.
• Returning a connection credit to your HugTone balance is not a refund of your payment. It restores a credit you already own so you can use it on someone else.

5. How You Must Behave

Our [Acceptable Use Policy](/acceptable-use) sets out in full what is and is not allowed on HugTone, and forms part of these Terms. In summary, by using HugTone you agree to:

Do:

• Treat other users with respect and dignity
• Meet in public places when meeting a match for the first time
• Use the block and report features if someone makes you uncomfortable
• Be honest in your profile and conversations

Do Not:

• Harass, stalk, threaten, or intimidate any user, whether through the app or in person
• Send abusive, hateful, or threatening messages via pings or conversations
• Attempt to circumvent the app's matching, verification, or safety systems
• Use HugTone to promote or sell products, services, or solicit money
• Impersonate another person or create a fake identity
• Collect or scrape other users' data
• Reverse-engineer the app, its algorithms, or its compatibility scoring
• Use the app while under 18 or facilitate use by minors
• Share another user's information (name, photo, compatibility data) outside the app without their consent
• Engage in human trafficking or sex trafficking of any kind, including recruiting, harbouring, transporting, advertising, or obtaining a person for exploitation
• Engage in child sexual exploitation or abuse, or share, request, or possess child sexual abuse material
• Commit or depict sexual violence, coercion, or any non-consensual sexual act, or share intimate images of anyone without their consent
• Offer or solicit prostitution, escort services, compensated dating, or any exchange of sexual activity for money or anything else of value
• Post sexually explicit content anywhere on the service, including profile photos, private photos, messages, and video calls
• Defraud or attempt to defraud another member, including scams, phishing, and requests for money, financial details, cryptocurrency, or gift cards
• Aid, abet, encourage, facilitate, or instruct anyone else in any of the conduct prohibited here, or help them evade enforcement

HugTone has zero tolerance for objectionable content or abusive users. Any user who posts objectionable content (including but not limited to harassment, hate speech, sexual content involving minors, threats, or content depicting violence) will have their content removed and their account permanently terminated, without refund. Reports of objectionable content are reviewed and acted on within 24 hours.

6. Compatibility Scores & Matching

HugTone's compatibility scores are generated by artificial intelligence and statistical modeling. They are tools to facilitate introductions, not guarantees of relationship success.

• A high compatibility score means our AI detected meaningful alignment across multiple personality dimensions. It does not mean two people will like each other, fall in love, or have a successful relationship.
• A low score does not mean two people are incompatible in real life.
• Compatibility scores should be treated as one signal among many, not as definitive relationship advice.
• HugTone does not provide professional matchmaking, therapy, counseling, or psychological services.

7. Physical Proximity & Real-World Encounters

HugTone facilitates awareness of nearby compatible users. When you and a compatible user are in physical proximity, both of your devices may play an audio tone.

Important:

• HugTone does not arrange, supervise, or monitor real-world encounters. What happens after the tone plays is between two adults.
• HugTone is not responsible for the actions of its users, whether in the app or in person. We provide tools (blocking, reporting, safety aliases, trusted witness features), but we cannot control human behavior.
• Meeting someone in person involves inherent risk. We strongly encourage meeting in public places, telling a friend where you're going, and using HugTone's built-in safety features.
• HugTone does not guarantee the identity, character, or intentions of any user. While we verify identity via government ID and AI photo analysis, no verification system is perfect.

8. Safety Features

HugTone provides several safety features:

• Block & Report — block any user at any time; report users for review
• Safety Aliases — option to display a chosen name instead of your real name during proximity encounters
• Go Invisible — disable proximity detection at any time

9. Content You Provide

By uploading photos or providing text content to HugTone, you grant us a limited license to:

• Store and process your content for the purpose of operating the service
• Analyze your content using AI for compatibility matching and verification
• Display your profile photo and display name to matches (after proximity encounters)

10. What We're Responsible For (and What We're Not)

We are responsible for:

• Operating the app in good faith
• Protecting your data as described in our Privacy Policy
• Responding to reports and safety concerns
• Providing the features described in the app
• Being transparent about how the app works

We are NOT responsible for:

• The behavior of other users, online or in person
• The outcome of any match or encounter
• Emotional distress resulting from compatibility scores, matches, or encounters
• Any harm that occurs during a real-world meetup
• Interruptions in service, bugs, or technical failures
• The accuracy of AI-generated compatibility assessments
• Third-party services (Apple, Google, telecommunications providers)

11. Limitation of Liability

To the maximum extent permitted by law, HugTone's total liability to you for any claim arising from your use of the app is limited to the amount you have paid to HugTone in the 12 months preceding the claim. In no event will HugTone be liable for indirect, incidental, consequential, special, or punitive damages.

12. Dispute Resolution

If you have a dispute with HugTone:

1. Contact us first at hugtonesupport@gmail.com. Most issues can be resolved directly. 2. If we can't resolve it, disputes will be settled by binding arbitration under the rules of the American Arbitration Association, conducted in the United States. 3. You agree to resolve disputes individually. Class action lawsuits and class arbitrations are waived to the extent permitted by law. 4. Nothing in this section prevents you from filing a complaint with a government agency (FTC, state attorney general, etc.).

13. Account Termination

• You can delete your account at any time. All your data will be permanently deleted immediately.
• We can suspend or terminate your account if you violate these terms, with or without notice depending on the severity of the violation.
• Banned users may not create new accounts. Bans are enforced via ID document hash matching — we don't store your document, but we do store a hash that prevents re-registration with the same ID.

14. Changes to These Terms

We may update these terms. If we make material changes, we will notify you via the app and email at least 30 days before the changes take effect. Your continued use of HugTone after changes take effect constitutes acceptance of the updated terms. If you disagree with a change, you may delete your account.

The commitments in our Privacy Policy Section 4 ("What We Will Never Do") are permanent and apply regardless of any changes to these Terms of Service.

15. Miscellaneous

• These terms are governed by the laws of the State of California.
• If any provision of these terms is found unenforceable, the remaining provisions remain in effect.
• Our failure to enforce a provision is not a waiver of our right to enforce it later.
• These terms, together with the Privacy Policy, constitute the entire agreement between you and HugTone.

16. Contact

• General support: hugtonesupport@gmail.com
• Privacy questions: hugtonesupport@gmail.com
• Safety concerns: hugtonesupport@gmail.com

We built HugTone to help people meet each other in real life. These terms exist to protect everyone involved — you, us, and every other person using the app. Play fair, be kind, and we hope you hear a beautiful tone soon.